Last updated on 25 May, 2018
At 1st Online Solutions Limited (we, us, 1st Online Solutions Limited, Fantastic Services), we understand that your privacy is very important to you. That’s why we are committed to protecting and respecting the privacy of all users of our websites, apps and any other services we provide (“our Services").
Please read this entire policy carefully. When registering an account, or using our websites, apps and services, you are agreeing to the practices described below.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is 1st Online Solutions Limited, a company registered in England and Wales, with registered company number 07082485, whose registered office is located at Second Floor, 98 Tooley Street, London SE1 2TH. We are registered as a data controller with the Information Commissioner’s Office under registration number ZA040002.
If you don’t understand any parts of the policy or you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.
We want 1st Online Solutions to not only stand for a Fantastic experience, but to also be among the first to set the new standard in data protection regulations. We have adopted the requirements of the General Data Protection Regulation (‘GDPR’) to ensure that we fully comply with the principles of national and international data protection laws. We have established the following data protection principles as our guidelines:
1. Lawfulness, fairness and transparency of data processing
Your personal data will be collected and processed in a legal, fair, and transparent manner.
2. Purpose and storage limitation
The personal data we collect serves an explicit and a legitimate purpose and will not be stored by us for any longer than is necessary.
3. Data minimisation
Any personal data that we use will be adequate, up to date, and only limited to what is necessary for us and our partners to provide any of the offered services.
The personal data we have on file will be the correct, complete, and updated (if necessary) information that you have personally provided us with. Suitable steps will be taken to ensure that inaccurate or incomplete data is either deleted, corrected, supplemented, or updated.
5. Confidentiality and data security
Your personal data will be treated as confidential, and will be kept secure by taking all suitable organisational and technical measures to prevent unauthorised access, illegal processing and distribution, as well as the accidental loss, modification, or destruction of your personal data.
We use the information about you that we collect automatically:
We use the information about you that we collect from other sources in combination with the information you give to us and the information about you that we collect automatically. We reserve the right to use any and all such information for any other purposes related to our and your business and any and all of our and your clients.
Where we store your personal data
We are an international company with operations around the world. By using our services, you are authorising us to process your information anywhere we or our partners do business.
All information you provide to us is stored on our secure server in Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
All payments made through our websites and our apps are processed by our selected third party payment processing services, PayPal and Stripe. Such payments are encrypted using Secure Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure within 1st Online’s companies
We may disclose your personal information to any member of our family of companies, which includes but is not limited to any of the companies registered in England, Wales, Bulgaria and/or Australia (for a current list, please email us at email@example.com), our ultimate holding company and/or its subsidiaries, any of our subsidiaries (as defined in section 1159 of the UK Companies Act 2006) of the relevant company, our ultimate holding company and/or any and all of its subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us.
Third party companies
We may disclose your personal information to third parties for the following purposes:
If when you are paying for a service you decide to pay by credit or debit card, we will share your payment-related information with entities we have engaged to process payments and provide similar financial services (for example fraud prevention). In any such case the service providers are allowed to process only the information solely for the purposes necessary to perform the requested service.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
If all or substantial amount of 1st Online Solutions Limited’s assets or the assets of our group of companies are acquired by a third party. In this case, personal data held by us about our customers will be one of the transferred assets;
If you do not make payments that you owe in relation to any services provided to you by the service provider, we we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions;
If we are forced to protect our own rights, property and operations (enforcing contract performance or pursuing remedies or limiting damages we may sustain).
We are committed to securing personal information and any data we collect from clients. We use physical, technical and organisational security safeguards to help protect the information that we have collected from unauthorised access and third parties.
However, please note that no server, network or data transmission over the Internet is 100% secure and we cannot guarantee the security of any information transmitted through our websites, apps and account systems and make no assurance about our ability to prevent any such loss or misuse. By choosing to share any information with us, you are accepting this risk.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by accessing the preference centre in your online account or by contacting us using the contact details in paragraph Contact us below.
The General Data Protection Regulation also grants you the rights : to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way and to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.
Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of the 1st Online Solution Ltd.’ websites without ever creating an account, purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as your account is active or for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
If you have more questions or you want to exercise any of your rights, contact our team by sending an email to firstname.lastname@example.org. We will then review your request and get back to you within 30 days. You can also reach out to The Information Commissioner’s Office, who will be able to advise you on how to submit a complaint.
Our websites may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.