I don’t have access to the Internet.

Select your operating system for instructions:​​​​​​​

Android (Samsung, HTC, Huawei, etc.)

How to turn Mobile Data on

1. Swipe down from the top of the screen.

Android phone home screen

2. Tap Mobile Date Mobile data.

Android phone quick settings menu

3. Try to log into your BFantastic account.

If you can’t connect to Mobile Data, please follow the steps below to connect to a WiFi network.

How to turn Wi-Fi on:

1. Swipe down from the top of the screen.

Android phone home screen

2. Go to Settings Settings.

Android phone quick settings menu - settings

3. Tap Connections

Android phone settings

4. Tap the Wi-Fi toggle switch to enable Wi-Fi connection.

Turn on Wi-Fi connection on Android phone

5. Choose an available network, wait until connected.

Wi-Fi networks

After you join the network, you’ll see Wi-Fi in the upper section of your display.

6. Try to log into your BFantastic account.

iOS (iPhone)

How to turn Mobile Data on:

1. Go to Settings iPhone Settings.

iPhone home screen

2. Tap Mobile Date iPhone Mobile Data

iPhone Settings screen

3. Tap the Mobile Data toggle switch to enable data connection.

Screen showing iPhone Mobile Data settings

4. Try to log into your BFantastic account.

If you can’t connect to Mobile Data, please follow the steps below to connect to a WiFi network.

How to turn Wi-Fi on:

1. Go to Settings iPhone Settings

iPhone home screen

2. Tap ‘Wi-Fi’ iPhone Wi-Fi

Screen showing iPhone Settings

3. Tap the Wi-Fi toggle switch to enable Wi-Fi connection.

Screen showing iPhone Wi-Fi settings

4. Choose an available network, wait until connected.

Connected to a Wi-Fi network

After you join the network, you’ll see  Checked next to the network and iPhone Wi-Fi in the upper section of your display.